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Product Inquiry

Need help with your purchase? Fill out the form below and our Customer Care team will respond as soon as possible.

Whether you have a product question or a general inquiry, we're here to help. For any other questions, please visit our Contact Us page.

Duck meat and broccoli
NOW FRESH lot code packaging guide

Submitting Your Inquiry

Locating the Lot Code and Best Before Date

The lot code and best before (BB) date can be found on the back panel of our kibble bags or the top panel of our Tetra Pak recipes. The lot code can be found under the best before date as a 14 digit code for dry food recipes or a 7 digit code on our wet food Tetra Paks. Please enter the information in the form below.

Product Inquiry Form

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Pet's Species

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Recipe Type

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Is this is a new recipe for your pet?

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Our Commitment to Quality and Safety

We're all about crafting top-quality pet food. We carefully select premium ingredients, test rigorously, and go above and beyond to guarantee only the best for pets. Your satisfaction and trust mean the world to us, and we don't take it for granted.